What is Aadaiyum achum’s Exchange Policy?
If you are unhappy with the product that you have received or need a size change, you can request a return for it from your Orders Page. There will be handling fee of Rs.50 per product will be applied, except in the case of a wrong or defective product sent. Items will have to be unused and returned within 5 days of delivery.
I have received a wrong/defective product. How do I proceed?
Please request a return for it from your Orders page and mention the error or defect in your order.
Please raise a return request or inform us by sending a mail to aadaiyumachum@gmail.com within 48 hours of delivery in case you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.
Please inform us by sending a mail to aadaiyumachum@gmail.com within 48 hours in case you have not received your order but you have received an email or SMS saying that your order is delivered.
What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
How long will the return process take?
We request you to self-ship the product to us. We will do quality checks as mentioned above and In case you received a wrong or defective product we will refund the money in 2-3 business days.
Can I return the customised products ?
Unfortunately no. Customised products are specifically designed and printed based on customer demands and wish. It cannot be returned.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
We offer return / exchange within first 7 days from the date of your purchase. If 7 days have passed
since your purchase.
All the Approved exchange and replacement will be completed with in 15 business working days.
In case of any refunds approved by ABINAYA R, it will take 7 days for
the refund to be credited to you.
You can courier the product(s) using any cost-effective courier solution or speed post to the following address:
Aadaiyum Achum
13,Murugan Ram apartments,
Mahalakshmi nagar 2nd street
Madipakkam
Chennai
Tamilnadu-600091
India